Politique d’expédition

Policy Highlights:

  • Ready-to-ship orders: Typically ship within 2–3 business days
  • 24-hour order-change window: Contact us quickly if you need to add, remove, or change something
  • Free U.S. shipping: USPS Ground Advantage on qualifying orders
  • International shipping: DHL, FedEx, or UPS (CLICK HERE to jump to International Orders section)
  • Pre-orders: Your entire order ships when all pre-order items are available. Place a second order with ready-to-ship items if you do not wish these items to be held until pre-sale items arrive. (CLICK HERE to jump to Pre-Order policy)
  • Order Protection: Optional additional protection is available on eligible orders (CLICK HERE to read full Order Protection policy)

Keep reading for our full shipping policies.

General Shipping Policy

Where We Ship

Flappy-Nappies® ships to customers throughout the United States and internationally.

We currently offer shipping to Canada, Europe, the United Kingdom, Australia, New Zealand, Asia, Africa, the Middle East, Central America, the Caribbean, South America, and many other international destinations.

International shipping availability is determined by the destinations currently supported by our checkout and available shipping carriers. If your country does not appear as an available destination at checkout, we are unfortunately unable to ship there at this time.

Processing Time for Ready-to-Ship Orders

Orders containing ready-to-ship items typically leave our facility within 2–3 business days.

We intentionally allow at least 24 hours between placing an order and shipping it whenever possible. We know how easy it is (especially as a busy parent) to place an order and then realize that you forgot something, ordered the wrong size, or would like to add or change an item.

This 24-hour window gives you an opportunity to contact us and request an order change before your package is on its way.

Once an order has entered the shipping process, we may no longer be able to make changes to it.

Please note that our processing time is separate from carrier transit time. The 2–3 business day timeframe refers to the time it typically takes us to prepare and ship your order. Once your package has been handed to the carrier, the carrier's transit time begins. Carrier delivery estimates are estimates and are not guaranteed.

Domestic Shipping

For qualifying U.S. orders, free standard shipping is provided via USPS Ground Advantage.  USPS Ground Advantage is also our standard shipping method for U.S. orders that do not qualify for free shipping.

At checkout, customers may also choose from available alternative shipping methods, including UPS, FedEx, DHL, and Expedited USPS services. Available services and pricing are displayed at checkout based on the destination and order.

International Shipping

International orders are shipped using DHL, FedEx, or UPS.

We do not offer international shipping methods that rely on handoff to local postal or other international carriers. We have chosen to limit international shipping to these carrier services because handoff-based international services can be significantly slower and unreliable.

Available international shipping methods and prices are displayed at checkout based on your destination.

Customs, Duties & Import Fees

International customers are responsible for any customs duties, import taxes, brokerage fees, VAT, or other charges imposed by the destination country. These charges are determined by the destination country and are outside of Flappy-Nappies' control.

If your package is held by customs, please understand that customs clearance is handled by the destination country's customs authorities and may require additional information, payment, or documentation from the recipient. 

If customs contacts you regarding your shipment, please respond promptly to avoid unnecessary delays. Flappy-Nappies® cannot control the length of time a package remains in customs. If a customer does not respond to customs requests or pay required import charges, and the package is delayed, returned, abandoned, or otherwise undeliverable as a result, the order is not eligible for a refund of shipping charges or merchandise.

If an international package is refused by the recipient or returned because required customs charges were not paid, the package may be subject to return shipping fees, customs charges, or other carrier fees.

If a package is returned to Flappy-Nappies® for these reasons, we will contact the customer regarding available options. Any refund will be reduced by non-refundable shipping costs, return shipping costs, customs fees, or other charges incurred by Flappy-Nappies®.

Lost or Damaged Packages

We understand how frustrating it is when a package doesn't arrive as expected. If your package is lost, damaged, or appears to have been stolen, please contact us as soon as possible with your order number and tracking information.

For eligible U.S. shipments, carrier coverage may be available depending on the shipping service selected and the circumstances of the claim.

For international shipments, claims are handled according to the terms and procedures of the carrier used for the shipment. Because we use DHL, FedEx, or UPS for international orders, we will work with the applicable carrier when a claim is necessary.

Please retain the original packaging and take photographs of any shipping damage, as the carrier may require photographs or other documentation to process a claim.

Order Protection

Customers may also purchase optional Full Order Protection when available at checkout.

Full Order Protection provides additional protection for eligible domestic orders against loss, theft, or damage in transit. Please scroll down to see our Order Protection Policy for complete terms, eligibility requirements, and claim procedures.

If Order Protection was not purchased, carrier coverage and any applicable limitations will apply.

Address Changes

Please carefully review your shipping address before completing your order.

If you notice an error or need to change your address, contact us as soon as possible, ideally within the first 24 hours after placing your order. We will do our best to make the requested change before the order ships.

Once an order has been processed or shipped, we may not be able to change the shipping address.

Customers are responsible for providing a complete and accurate shipping address. Flappy-Nappies® is not responsible for packages that are delayed, lost, returned, or delivered to an incorrect location because an incorrect or incomplete address was provided at checkout.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply before the order can be reshipped.

Undeliverable or Returned Packages

If a package is returned to Flappy-Nappies® because it was undeliverable, refused, or addressed incorrectly, please contact us so we can determine the best way to proceed.

If the package needs to be reshipped, the customer may be responsible for the additional shipping cost.

If a refund is requested instead, the refund may be reduced by shipping costs and any other non-refundable fees incurred by Flappy-Nappies®.

Shipping Delays

Once an order has been handed to the shipping carrier, delivery is outside of Flappy-Nappies® direct control.

Carrier delays may occur because of weather, holidays, high shipping volumes, transportation disruptions, customs processing, incorrect address information, or other circumstances beyond our control.

Carrier delivery estimates are not guaranteed delivery dates.

If tracking shows that a package is delayed, please allow the carrier time to complete delivery. If the package appears to be lost, or if there has been no meaningful tracking movement for an extended period, contact us and we will help determine the appropriate next steps.

We are happy to help you navigate a shipping problem, but we cannot guarantee delivery dates or be responsible for delays caused by the carrier, customs authorities, or circumstances outside our control.

Pre-Order & Pre-Sale Shipping

Orders containing pre-sale, pre-order, or other items with a declared shipping delay on the product listing will be placed on hold after the order is received. The order will remain on hold until the applicable delayed items arrive and are ready to ship.

Your entire order will ship together once all pre-sale/pre-order items in the order have arrived. If your order contains multiple pre-sale or pre-order items with different expected arrival dates, we will wait until all of those items are in stock before shipping the order.

This policy also applies when your order contains other items that are currently in stock and ready to ship. Ready-to-ship items will be held with the rest of the order and will not ship separately.

If you would like your ready-to-ship items to be shipped immediately, please place a separate order for those items rather than combining them with your pre-sale or pre-order items.

Please review the product listing for the estimated shipping timeframe of any pre-sale, pre-order, or delayed item before placing your order. By purchasing an item designated as a pre-sale, pre-order, or delayed-shipping item, you acknowledge that the item, and any other items included in the same order, will be held until the applicable items are ready to ship.

Order Protection Policy

We want you to feel confident when ordering from Flappy-Nappies®. Our shipping protection policy is designed to make sure you understand what happens if your package is lost, damaged, or stolen during transit.

Domestic Orders

Domestic orders shipped using USPS standard shipping (USPS Ground Advantage) include carrier coverage of up to $100 for eligible lost or damaged packages. This coverage includes the value of the merchandise and applicable shipping costs, up to the $100 limit.

For this reason, orders valued over $100 are strongly encouraged to add Full Order Protection at checkout.

Without Full Order Protection

If you choose not to purchase Full Order Protection, eligible domestic orders shipped with USPS Ground Advantage are covered up to $100 total, including shipping costs.

If an order valued over $100 is lost or damaged during shipment, Flappy-Nappies® can reimburse or replace the order only up to the $100 coverage limit. Any portion of the order's value exceeding that amount will not be eligible for reimbursement or replacement by Flappy-Nappies®.

Orders valued at $100 or less are unaffected by this policy and are covered under the standard USPS coverage described above.

With Full Order Protection

When you purchase Full Order Protection at checkout, Flappy-Nappies® guarantees coverage for the full purchase value of your eligible order, including applicable shipping costs, in the event that the order is lost, damaged, or stolen during transit.

For an eligible protected order, we will either:

  • Replace the affected order or merchandise, when replacement is available; or

  • Reimburse the eligible purchase value, when replacement is not possible.

Full Order Protection applies only to the order for which it was purchased and must be selected at checkout.

What Does "Lost, Damaged, or Stolen" Mean?

Full Order Protection applies to orders that are lost or damaged while being transported by the carrier, as well as packages that are confirmed to have been stolen after delivery.

For packages reported as lost or damaged, we may require tracking information, photographs of damage, or other reasonable documentation needed to verify the claim.

For packages reported as stolen after being marked as delivered, we may request additional information or documentation before approving a claim. Claims are reviewed individually to help prevent fraudulent or abusive claims.

Orders Shipped With Other Carriers

This Order Protection Policy applies specifically to domestic orders shipped using USPS standard shipping (USPS Ground Advantage).

Orders shipped using USPS expedited services, DHL, UPS, or other shipping methods are not covered by the $100 USPS Ground Advantage limitation described above. Coverage for these shipments will be governed by the applicable carrier's terms and the shipping service purchased.

International Orders

International orders are shipped using shipping services that include full carrier protection/coverage, so international orders are not subject to the $100 domestic USPS Ground Advantage limitation described in this policy.

International customers do not need to purchase Full Order Protection for this reason.

Incorrect Addresses and Customer-Related Delivery Issues

Order Protection does not cover losses resulting from an incorrect or incomplete shipping address provided by the customer, refusal of delivery, failure to retrieve a package from the carrier, or other circumstances caused by the customer.

If a package is returned to Flappy-Nappies® because of an incorrect or incomplete address, the customer may be responsible for additional shipping costs required to resend the order.

Claim Requirements

If your package is lost, damaged, or stolen, please contact us as soon as possible after the issue is discovered.

We may require:

  • Your order number

  • Tracking information

  • Photographs of damaged merchandise or packaging

  • Documentation or information from the shipping carrier

  • Other reasonable information necessary to verify the claim

We reserve the right to deny claims that appear fraudulent, abusive, or inconsistent with the available shipping information.

Important Note

Full Order Protection is an optional service offered by Flappy-Nappies®. It is not required for orders of any value.

Orders of $100 or less are not affected by this optional protection program. For domestic USPS Ground Advantage shipments over $100, however, we strongly recommend purchasing Full Order Protection if you want coverage for the full value of your order.

By choosing not to purchase Full Order Protection on a domestic USPS Ground Advantage order over $100, you acknowledge that the available carrier coverage may be limited to $100 total, including shipping costs.