Order Protection Policy

We want you to feel confident when ordering from Flappy-Nappies®. Our shipping protection policy is designed to make sure you understand what happens if your package is lost, damaged, or stolen during transit.

Domestic Orders

Domestic orders shipped using USPS standard shipping (USPS Ground Advantage) include carrier coverage of up to $100 for eligible lost or damaged packages. This coverage includes the value of the merchandise and applicable shipping costs, up to the $100 limit.

For this reason, orders valued over $100 are strongly encouraged to add Full Order Protection at checkout.

Without Full Order Protection

If you choose not to purchase Full Order Protection, eligible domestic orders shipped with USPS Ground Advantage are covered up to $100 total, including shipping costs.

If an order valued over $100 is lost or damaged during shipment, Flappy-Nappies® can reimburse or replace the order only up to the $100 coverage limit. Any portion of the order's value exceeding that amount will not be eligible for reimbursement or replacement by Flappy-Nappies®.

Orders valued at $100 or less are unaffected by this policy and are covered under the standard USPS coverage described above.

With Full Order Protection

When you purchase Full Order Protection at checkout, Flappy-Nappies® guarantees coverage for the full purchase value of your eligible order, including applicable shipping costs, in the event that the order is lost, damaged, or stolen during transit.

For an eligible protected order, we will either:

• Replace the affected order or merchandise, when replacement is available; or

• Reimburse the eligible purchase value, when replacement is not possible.

Full Order Protection applies only to the order for which it was purchased and must be selected at checkout.

What Does "Lost, Damaged, or Stolen" Mean?

Full Order Protection applies to orders that are lost or damaged while being transported by the carrier, as well as packages that are confirmed to have been stolen after delivery.

For packages reported as lost or damaged, we may require tracking information, photographs of damage, or other reasonable documentation needed to verify the claim.

For packages reported as stolen after being marked as delivered, we may request additional information or documentation before approving a claim. Claims are reviewed individually to help prevent fraudulent or abusive claims.

Orders Shipped With Other Carriers

This Order Protection Policy applies specifically to domestic orders shipped using USPS standard shipping (USPS Ground Advantage).

Orders shipped using USPS expedited services, DHL, UPS, or other shipping methods are not covered by the $100 USPS Ground Advantage limitation described above. Coverage for these shipments will be governed by the applicable carrier's terms and the shipping service purchased.

International Orders

International orders are shipped using shipping services that include full carrier protection/coverage, so international orders are not subject to the $100 domestic USPS Ground Advantage limitation described in this policy.

International customers do not need to purchase Full Order Protection for this reason.

Incorrect Addresses and Customer-Related Delivery Issues

Order Protection does not cover losses resulting from an incorrect or incomplete shipping address provided by the customer, refusal of delivery, failure to retrieve a package from the carrier, or other circumstances caused by the customer.

If a package is returned to Flappy-Nappies® because of an incorrect or incomplete address, the customer may be responsible for additional shipping costs required to resend the order.

Claim Requirements

If your package is lost, damaged, or stolen, please contact us as soon as possible after the issue is discovered.

We may require:

• Your order number

• Tracking information

• Photographs of damaged merchandise or packaging

• Documentation or information from the shipping carrier

• Other reasonable information necessary to verify the claim

We reserve the right to deny claims that appear fraudulent, abusive, or inconsistent with the available shipping information.

Important Note

Full Order Protection is an optional service offered by Flappy-Nappies®. It is not required for orders of any value.

Orders of $100 or less are not affected by this optional protection program. For domestic USPS Ground Advantage shipments over $100, however, we strongly recommend purchasing Full Order Protection if you want coverage for the full value of your order.

By choosing not to purchase Full Order Protection on a domestic USPS Ground Advantage order over $100, you acknowledge that the available carrier coverage may be limited to $100 total, including shipping costs.